Friday, 11 June 2010

Unlocking your Facebook account when it "forgets" your e-mail address

My girlfriend lost access to her Facebook account this week and Facebook kept reporting that her e-mail address wasn't registered. Her profile was still active and looking on the Internet showed unfortunately this has happened to a number of people and any requests of help were ignored by Facebook.

The exact message that Facebook was giving was:
Incorrect email address
The email address you entered does not belong to any account. You may try clearing your browser’s cache and cookies by following these instructions.
You can log in using any email address, username or mobile phone number associated with your account. Make sure that it is typed correctly.
A few people had reported finding a solution in using their username instead of their e-mail address when logging in. You have to set your username up manually and not everyone has done this, including my girlfriend, so this wasn't any help to us. The same goes for phone numbers.

To solve this problem I decided to try to test all of her other e-mail addresses to see if one of those had been made her login e-mail address somehow. Lucky it had and we were back into her account.

I don’t know if this is a bug in Facebook or somehow she changed it without knowing but she now has the account back. One thing that may be the cause was that she no longer had access to the e-mail address in question so it’s possible Facebook discovered this and in their wisdom deleted it from her account without saying so.

If you do get back into your account then I suggest changing your password just on the off chance that a hacker got into the account to cause the original e-mail address to be lost.

8 comments:

  1. Ilogin in another phone ididnt realise that iwas already login in my phone

    ReplyDelete
  2. Hello

    I also received the same message

    Incorrect email address
    The email address you entered does not belong to any account. You may try clearing your browser's cache and cookies by following these instructions.

    You can log in using any email address, username or mobile phone number associated with your account. Make sure that it is typed correctly.

    I am also having the same trouble, but facebook won't let me log in with any of my other emails :( I have tried everything, restarting, new password, forgot password.

    I was thinking that a virus has got onto my computer by someone sending one through facebook.

    I have also contacted facebook and demanded they send me a message back to enquire weather they deleted my account, virus/bug, or someone has hacked into my account. Write back

    ReplyDelete
  3. No meu caso tenho certesa que minha senha esta correta mas dá que a senha esta incorreta, ñ consigo entra no face o que devo fazer só consigo ver minha conta pelo face do meu filho sei que esta ativo , mais o problema é a senha já fiz tudo que m indicaram e ate agora nada trabalho com o face vendo meus cupcakes fotos, recados etyel tudo pelo face e estou desesperada. m ajudem meu e-mail esta bom.

    ReplyDelete
  4. Thank you! This helped a lot!! I used my username to get back my account. Whew!!

    ReplyDelete
  5. i have same masege The email you entered does not belong to any account....tel me how to solve it plz...

    ReplyDelete
  6. long in proble

    ReplyDelete
  7. Hello

    I also received the same message

    Incorrect email address
    The email address you entered does not belong to any account. You may try clearing your browser's cache and cookies by following these instructions.

    You can log in using any email address, username or mobile phone number associated with your account. Make sure that it is typed correctly.

    ReplyDelete
  8. The first screen basically states that Facebook needs to verify that you are the correct user for the account. So you have to click a button to proceed to the next screen. http://faceckear.com

    ReplyDelete